About Our Team

 

Aaron, Aftercare Technician

Aaron was born in Corona, Calif., but went to school in Syracuse, New York and Cheshire, Connecticut. He has an Associate’s in Electronics from San Diego City College.Aaron joined Paws into Grace in the Summer of 2022. He is a dependable, hard worker, and he treats each pet with dignity and respect. When our Paws families receive their clay pawprints, it is likely Aaron who has lovingly made these!

In his free time, Aaron plays tennis and video games, and spends time with his Labradoodle named “Smudge.”

 


Brooke, Aquamation Manager

Brooke started working for Paws into Grace in 2020, to help us launch our aquamation facility. While she currently manages our Escondido-based aquamation facility, she has supported Paws into Grace in many areas over the past years and is truly a “jack of all trades.”

Brooke is a San Diego-native, is Fear-Free Certified and loves helping people. In her free time, she enjoys creating metal art, going fishing, and exploring new places to hike with her husband. She enjoys living the country life with goats, pigs, chickens, turkeys and her dogs Max & Sasha.

Brooke says, “I am very fortunate to be working with Paws Into Grace. We encompass a family atmosphere, and have built an amazing team of genuinely compassionate individuals.”

“I care so much about what we do, and most importantly about helping our clients through the loss they are experiencing.” She adds. “This is sacred and fulfilling work, and we treat every pet as if they are our own.”

“Not a lot of people know about Aquamation, and I love the opportunities to educate our clients about the environmentally friendly cremation process we offer. We even have unique Memorials and Private Viewings were we honor the pet, and I am able to have our clients be apart of the process, and give them a look behind the curtains and explain everything in depth.”


Courtney, Vice President of Operations & Strategy

Courtney joined the Paws into Grace team in 2020 to support the company’s social media and networking efforts. She quickly realized the importance of offering Paws families a cremation experience entirely handled within Paws into Grace, and she began planning and building the Paws into Grace Aquamation Office in Summer 2020.

A Southern California Native, Courtney has a Master’s in Organizational Management and a Bachelor’s in Journalism. She has been working in marketing for more than 20 years and has owned animals her whole life.

“I am honored to be able to support the families that trust Paws into Grace with their beloved pets,” she says. “Having experienced the loss of my first Corgi in 2022, I am so grateful that Paws’ veterinarians and team members support all parts of the end-of-life process. It brought me comfort to know my precious boy was being treated with love and respect even after his passing, and I’m proud of our team that treats every single pet in our office the same way.”

In her free time, she enjoys spending time with her family and friends, reading, swimming, and cooking. She has a Pembroke Welsh Corgi named Rebel Skywalker and a Cardigan Welsh Corgi named Rey Skywalker.


Delaney, Lead Client Care Specialist

Delaney was born and raised in Southern California. She joined Paws into Grace in April 2021 and has been working in various aspects of the animal industry for almost 5 years.

Her love of working with animals started at a rescue in San Diego, where she fell in love with helping sick and scared animals heal and thrive before finding their forever homes.

At Paws, Delaney loves getting the chance to make a real difference for our Paws pets, and helping owners find peace while making an impossible decision.

In 2022, Delaney relocated to Yellowstone National Park, with her young son, husband of 10+ years, and their cat named “Po Boy.” In her free time, she is an avid reader and podcast listener, and she keeps plants and enjoys hands-on arts and crafts, like needle point and crochet.

 


Deven, Client Care Specialist

Deven grew up in the Central Valley, moved to San Francisco for several years and has been in San Diego for the past 5 years. She joined Paws into Grace in August 2021 and has been working in the animal industry for the past 10 years.

At Paws into Grace, Deven enjoys being able to help people during such a difficult time with their loved ones. She feels this is such a great service and wishes she knew at home euthanasia was an option when she needed to say goodbye to her beloved pet Sparky.

In her free time, Deven enjoys  reading, cross stitching and knitting. She also loves spending time with her three cats Eowyn, Chrundle, and Natalia and her horse Lady.


Erika, Client Care Specialist

Erika “with a K” is originally from Baden-Württemberg, Germany and has been in Southern California since 2013. Her very first dog companion as an adult, a beautiful blue pitbull named Montgomery Jenkins Burnside, or Monty Burns for short, was the reason and inspiration for wanting to get into the field of working with our furry friends more intimately. She has worked with animals since 2013 and has experience with caretaking, breeding, training, handling, boarding, and clinic technician work as well.

Erika has been with Paws Into Grace since February of 2022, and she is grateful to work for a company with integrity and compassion as two of its core values. Erika’s role allows her to emulate these characteristics she holds dear to help families in need during these difficult moments.

In her spare time, Erika likes to get crafty and artistic, watch a nostalgic show, or read/listen to audiobooks with her plants! Family and friends are important to her, so a lot of her freetime is dedicated to them – “Auntie Erika” is a role she love having for her friends! She also volunteers her time in the community, hospitals, and other institutions.


Josh, Lead Driver

Josh is originally from Los Banos, California and relocated to San Diego in 2020. He joined Paws into Grace in August 2020 and has more than 10 years customer service experience.

As Lead Driver, Josh says, “The care and attention that goes into the entire process, from the appointment to the transportation to cremation, is what impresses me. I love working for Paws because it gives me a sense of purpose and gratification to be able to help grieving families through a difficult time.”

In his free time, Josh can be found rooting for his favorite football team, the San Francisco 49-ers, listening to his favorite YouTube series” Good Mythical Morning,” or spending quality time with family.

Having experienced multiple pet losses, Josh understands the incredibly sensitive nature of the situation at hand. He wants families to know that he takes care and handles each pet as if they were his own.


Lauren, Marketing Manager

Lauren attended San Diego State University and received a degree in Business Marketing. She has worked in marketing for over 10 years and has experience in various types of marketing and
communications.

She feels so grateful to be working at such an amazing company with caring and thoughtful employees who all care deeply for clients and their pets.

She can be found spending time with her husband, two children, and her spunky Maltipoo/Minpin Mia who she adopted in 2016. In her free time she enjoys camping, gardening, hiking, interior design & cooking.


Manu, Lead Client Care Specialist

Manu is originally from Spain and has been working with animals since 2013. He joined Paws into Grace in June 2021. Manu is compassionate about animals and has 9+ years of experience working at animal clinics including ER for animals. He loves helping people provide a space where their pets feels safe and secure.

In his free time, Manu can be found at the beach with his family and his French Bulldog “fur son” Shiloh, or taking care of his many fish and coral tanks. He also enjoys fitness, healthy foods and outdoors sports like hiking and  swimming.

 

 

 


Marc, Chief of Staff

Originally from New Jersey, Marc made San Diego his home 17 years ago. His academic background is in Criminal Justice and Sociology, where he pursued a dual major for his Bachelor’s. Though he began his journey in the veterinary industry in August 2021, he feels fortunate to join the Paws family in July 2023 as the Chief of Staff.

What truly stands out for him at Paws is the opportunity to work alongside colleagues who are deeply passionate about animal welfare and understand the importance of empathy toward our compassionate pet owners. In his free time, Marc immerses himself in creative writing, loves to travel, and occasionally indulges in a bit of stand-up comedy. On the personal side, he is a proud pet owner to his delightful chihuahua, Edna, who is 7 years old, and three lovely cats: Mongoose, 12 years; Thorin, 11 years; and Khan, 10 years. Marc feels truly privileged to be part of a dedicated and diverse team at Paws, and together, we’re committed to working for the betterment of all loving pets.


Melissa, Client Care Specialist

Melissa joined the Paws into Grace team as the newest member, bringing with her a fresh perspective and a passion for sustainability and animal welfare. Originally from San Jose, she relocated to San Diego to pursue her studies in Sustainability at SDSU, where she quickly fell in love with the city’s vibrant community and environmental ethos. After dedicating two years to an environmental nonprofit, Melissa decided to align her career with another passion of hers—animals.

A lifelong animal lover, Melissa shares her home with two beloved pets: Peter Pan, affectionately known as Pan, her soulful 13-year-old dog and Winston, a 4-year-old cat with eccentric habits like licking strawberries and Irish Spring soap. Her household is a lively and laughter-filled environment, embodying the joy and chaos that comes with pet ownership.
In her downtime, Melissa enjoys exploring San Diego, engaging in outdoor activities, and nurturing her interests in environmental conservation. She looks forward to bringing her unique blend of skills and passions to enhance the services offered by Paws into Grace, ensuring every family and their pets receive the utmost care and support.

 


Rebecca, Client Care Specialist

Originally from San Marcos, Rebecca now resides in North Carolina. She joined Paws into Grace in June 2022, and has been in the industry since 2018. Growing up, Rebecca fostered cats and dreamed of being a dolphin trainer! She is fear-free certified and has provided care for animal for many years.

She believes one of the most fulfilling aspects of working for Paws is the opportunity to provide compassionate care and support to families during one of the most difficult times in their lives. Helping pet owners say goodbye to their beloved pets in a comfortable and loving environment is incredibly rewarding.
“I want clients to know that I’ve been in their shoes many times and that helps me empathize with pet owners,” says Rebecca. “I completely understand that this is going to be the hardest experience emotionally for clients and to never feel embarrassed for showing those emotions when they talk to us on the phones. We are here to make this experience as peaceful and loving as possible.”
In her free time, Rebecca enjoys reading, spending time with her two kids, exploring my new state of North Carolina ( she moved to the Charlotte area in July 2023), or just relaxing on the couch binge-watching TV. Rebecca has three furry-family members — her cats name Feisty, Simba, and Nala.

Roxanne, Aftercare Assistant Manager

California-native Roxanne joined Paws into Grace in February 2022. With more than 10 years experience in the pet industry, Roxanne has helped animals in all stages of life.

“I love working at Paws for many reasons; one being the people,” she says. “Surrounding yourself with gentle, compassionate people is important. The work we do is a loving service for our community, and meeting pet owners from all over is beautiful to experience so much love. When I meet families and hear the special stories  and see photos of their beloved pet, I know I am in the right place.”

In her free time, Roxanne enjoys hiking, reading, journaling, relaxing in nature, and spending quality time with her husband, two senior chihuahuas, and two cats. All of her vacations are scheduled around their dogs being with them; they are truly her best friends.

“I would like clients to know that each pet is treated like family,” adds Roxanne, who works in both the front office and warehouse at the Escondido Cremation office. “We love them each as individuals and honor their life with gentle care. It is an honor to be here for these beloved pets and their families at such a sensitive time,” she says.


Ruby, Driver

A San Diego native, Ruby joined Paws into Grace in 2022. Prior to joining Paws, Ruby was  going to school to be a veterinary technician. She says, “What I love most about working with Paws, is the opportunity to make a difference in the lives I encounter. I love making a difference and being able to help as much as I can in those difficult times.”

Ruby wants Paws families to know that this isn’t just a job for her, it’s a career. “I like to think of Paws into Grace as my second home,” she says. “I was never able to find my spot in the work field. I was unable to find something I was passionate about until I found Paws into Grace.”

In her free time, Ruby enjoys visiting new places, writing, reading, spending time with her family and partner,and trying new foods! She also loves spending time with her two beautiful American bullies, Bruno and Peaches.